Our Services
Download Our Services Overview (PDF)
Get a clear, accessible summary of everything we offer — from on-site interpreting to video relay services — in one easy PDF. Perfect for commissioners, teams and organisational leads.
Download Services Overview
Interpreting & Communication Support
We deliver high-quality interpreting and communication support across health, education, social care, community settings and any type of booking request.
For the public sector, we are on several frameworks and are contract-ready. Get in touch to find out more about our offerings through:
- NHS SBS Framework for Lot 2 British sign language Services
- Health Trust Europe Total Language Solutions II for Lot 2 – Non-Spoken Interpretation and Translation Services (On-site and/or Remote)
- Crown Commercial Service (CCS) Framework for BSL Interpreting Services under a sub-contract for Lot 1: National Managed Service (RM6302)
Every booking is transparent, confirmed with Deaf users in advance, and matched to appropriately qualified professionals — reducing failed appointments and stress.
Services include:
- British Sign Language (BSL) Interpreting
- Foreign Language Interpreting
- BSL Translators
- Relay-Intralingual Interpreting
- Speech to Text Reporters
- Deafblind Interpreting
- Lipspeaking
- Note-taking (Manual & Electronic)
- Video Interpreting / Video Relay Services (VRI & VRS)
A Co-operative Model That Delivers Real Social Value
We are a co-operative, owned and shaped by the people who use and deliver the service. This structure drives stronger engagement from both suppliers and Deaf users, resulting in better outcomes for organisations and more value for money.
What this means in practice:
- Interpreters are more invested, treated with respect and valued
- Deaf users have visibility, choice and confidence
- Higher appointment attendance
- Fewer cancellations and re-bookings
- Reduced admin time and avoidable costs
Social value isn't an add-on — it's built into how we operate as a community-led organisation.
Specialist & High-Risk Assignments
For complex, sensitive or statutory work, we provide professionals with the right experience and enhanced skills.
- Mental health
- Child protection and safeguarding
- Legal and court settings
- Higher education and Disabled Student Allowance support
Digital Booking & Service Management
Our platform and systems connect Deaf users, interpreters and service providers. Automated SMS confirmations, seamless booking and clear monitoring information improve reliability and accountability — especially in high-volume public sector environments.
Consultancy, Training & Service Design
We help organisations improve Deaf access, meet legal obligations and design services that actually work.
- Deaf awareness and accessibility training
- High level stats and monitoring enabled you to monitor and report on your legal accessibility duties.
- Digital and operational consultancy and support
