Our Services
Download Our Services Overview (PDF)
Get a clear, accessible summary of everything we offer — from on-site interpreting to video relay services — in one easy PDF. Perfect for commissioners, teams and organisational leads.
Download Services Overview
Interpreting & Communication Support
We deliver high-quality interpreting and communication support across health, education, social care, community settings and any type of booking request.
We are one of the only organisations offering in person interpreting alongside on-demand and pre-booked video interpreting using our bespoke video service. This flexibility means we can meet urgent needs, reduce waiting times and ensure your staff and Deaf users get the right support, when and where they need it.
Every booking is transparent, confirmed with Deaf users in advance, and matched to appropriately qualified professionals — reducing failed appointments and stress.
Services include:
- British Sign Language (BSL) Interpreting
- Foreign Language Interpreting
- BSL Translators
- Relay-Intralingual Interpreting
- Speech to Text Reporters
- Deafblind Interpreting
- Lipspeaking
- Note-taking (Manual & Electronic)
- Video Interpreting / Video Relay Services (VRI & VRS)
Read more about the Communication Professional Types here.
Our Contracts and Work
For the public sector, we are on several frameworks and are contract-ready. Get in touch to find out more about our offerings through:
- NHS SBS Framework for Lot 2 British sign language Services
- Health Trust Europe Total Language Solutions II for Lot 2 – Non-Spoken Interpretation and Translation Services (On-site and/or Remote)
- Crown Commercial Service (CCS) Framework for BSL Interpreting Services under a sub-contract for Lot 1: National Managed Service (RM6302)
- Disabled Students Allowance approved supplier
Our Video Service
Our bespoke video platform:
- connects Deaf users and communication professionals through secure, high-quality video calls.
- Accessible on any device, it offers on-demand and pre-booked video interpreting services, reducing wait times and improving access.
- UK-owned and developed with Deaf users, it meets the highest standards of privacy and security.
A Co-operative Model That Delivers Real Social Value
We are a co-operative, owned and shaped by the people who use and deliver and use the service. This structure drives stronger engagement from both suppliers and Deaf users, resulting in better outcomes for organisations, more expertise and more value for money.
What this means in practice:
- Interpreters are more invested in success and treated with respect and valued
- Deaf users have visibility, choice and confidence
- Higher appointment attendance
- Fewer cancellations and re-bookings
- Reduced admin time and long term cost savings
Social value isn't an add-on — it's built into how we operate as a community-led organisation.
Digital Booking & Service Management
Our platform and systems connect Deaf users, interpreters and service providers. Automated SMS confirmations, seamless booking and clear monitoring information improve reliability and accountability — especially in high-volume public sector environments.
Consultancy, Training & Service Design
We help organisations improve access for Deaf users, meet legal obligations and make sure your staff are supported.
- Deaf awareness and accessibility training
- High level stats and monitoring enabling you to report on your legal accessibility duties.
- Digital and operational consultancy and support
